Política de envío

Thank you for visiting and shopping at Mattona. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy

Shipment processing time
Order processing typically takes 1–2 business days. Orders are not dispatched on weekends or holidays. The delivery estimates below start after dispatch and do not include processing time.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

The standard shipping estimates and rates are shown below. Checkout confirms the shipping options and charge available for your delivery address before you pay.

Destination	Shipment method	Estimated delivery time	Shipment cost
United States	Standard International	7–15 business days after dispatch	Free
United Kingdom	Standard International	7–15 business days after dispatch	Free
International	Standard International	7–15 business days after dispatch	Free

Delivery delays can occasionally occur.


Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes
Mattona is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged, incorrect or missing orders
Please inspect your order when it arrives. If an item is defective, damaged or incorrect, contact support@mattona.com so that we can evaluate the issue and help. Please keep the packaging and affected items while we review the issue. If your order has not arrived, contact us with your order number so we can review its tracking and next steps.

Returns

You have 30 days after receiving your item to request a return. Discounted mats are eligible, provided they are unused, with tags, and in their original packaging. You will need your receipt or proof of purchase.

To request a return, contact support@mattona.com before sending anything back. If your return is accepted, Mattona covers the return postage and provides a prepaid return shipping label and instructions.

See our Return & Refund Policy for full eligibility, exceptions and refund timing.